Stop describing bugs. Show them.
ShowStep is the video-first ticketing platform ULTRATECH built to replace endless Slack threads, ambiguous JIRA tickets, and “it works on my machine” arguments. Teams that switch report 80% faster bug cycles — roughly 10× the throughput of traditional text-based ticketing.
Live at showstep.space · running in production on Railway
Why text-based ticketing costs you 90% of your velocity
Before ShowStep
Traditional ticket
~2.5 days
- · Client writes ambiguous description
- · Dev asks 3-4 clarifying questions in Slack
- · Client screenshots, dev misreads, wrong fix
- · Rework cycle, more Slack, more meetings
- · Eventually ships — mostly right
With ShowStep
Video ticket
~4 hours
- · Client records 60-second screen+voice video
- · Gemini extracts steps, severity, area
- · Dev watches once, fixes once, records proof
- · Client validates proof on their own screen
- · Ships — verified right
Multiply that per-ticket saving across a sprint — 30 tickets, ~60 hours saved, zero misaligned rebuilds. That's the 10× claim made concrete.
Four design decisions that compound
ShowStep isn't a slightly better JIRA. It's a different shape of ticketing built from the ground up for teams that care about throughput.
Show, don't tell
Video-first tickets
Browser-native screen + mic + camera capture. One click to record, one click to share. The bug reproduces itself every time someone watches.
Gemini summarization
AI reads the video for you
Google Gemini watches each video and produces structured steps, severity, and affected components. No triage meetings. No 'I'll clarify later.'
Proof-of-fix workflow
Validation without the meeting
Every fix ships with a proof video. Client sees the issue resolved on their own screen, not in a status message. Disputes go to zero.
Multi-tenant by design
Platform admin → provider → client
Three-tier permission model so an agency can run multiple clients under one roof without leakage. Row-level scoping, not config guesswork.
The Quality Loop
Every ticket follows a strict workflow. There is no “done” without proof.
Issue Report
Client records a 60-second browser-native video. No screenshot stitching. No 'can you explain what you meant'.
AI Summary
Gemini watches the video, extracts reproduction steps, affected area, severity. Structured ticket in seconds.
Development
Engineer watches the exact same source of truth the client recorded. One watch. One fix. No Slack ping-pong.
Proof of Fix
Dev records a proof-of-fix video showing the issue resolved. Uploaded, attached to the ticket, timestamped.
Production
Client watches the proof, validates, signs off. Ticket advances to production automatically. Closed.
Built for teams where miscommunication costs real money
Software agencies
Bill clients with proof-of-work video on every fix. Disputes drop to zero.
Remote product teams
Ship across timezones without 24-hour clarification loops. Video is synchronous in async teams.
Client-facing SaaS teams
Let customers record issues instead of writing them. Your CSMs get back hours per week.
Built on infrastructure we own
The stack
Everything below runs in our production environment. No reseller markup, no third-party token meters.
See it running in 60 seconds.
ShowStep is live at showstep.space. Record a test ticket from your browser and feel the difference. Or book a call and we’ll walk you through a live customer workflow.